Supply Chain & Logistics

  1. What is your typical lead time for a container-load order?

    Standard orders typically ship within 4-6 weeks. For customized ODM projects, the lead time is usually 6-8 weeks including prototyping.

  2. Do you handle formal customs declaration for exports to the USA and Canada?

    Yes, we handle all formal export documentation, HTS code classification, and provide necessary paperwork for smooth Customs clearance.

  3. How do you help importers mitigate Section 301 tariffs?

    We work with clients to optimize HTS coding and offer competitive factory-direct pricing to help offset the impact of current import duties.

  4. What is your MOQ (Minimum Order Quantity) for new importers?

    We support growing brands with low MOQ requirements for standard profiles, allowing you to test the market or fulfill smaller projects.

  5. How do you package 8-foot or 12-foot linear lights for international shipping?

    We use reinforced honeycomb cartons and U-shaped edge protectors. For LCL, we provide palletization or wooden crates to prevent bending.

  6. Can you drop-ship directly to a construction site in the US or Canada?

    Yes, we can arrange job-site delivery via our logistics partners, providing real-time tracking to your project managers.

  7. What is your warranty policy for commercial projects?

    We offer a standard 5-jährige eingeschränkte Garantie on all architectural fixtures, covering the LED array and the driver.

  8. How do you handle RMA (Return Merchandise Authorization) from overseas?

    cURL Too many subrequests by single Worker invocation. To configure this limit, refer to https://developers.cloudflare.com/workers/wrangler/configuration/#limits advance replacements or credit on the next order. For large projects, we often include 1-2% spare components in the initial shipment.

  9. Do you offer flexible payment terms like Net 30?

    After a successful credit evaluation and long-term partnership, we can discuss flexible payment terms to support your cash flow.

  10. Can you provide unbranded marketing materials for our sales team?

    Yes, we provide white-label catalogs, high-res lifestyle photos, and neutral spec sheets that you can brand as your own.